As the leading supplier of EALs to the global marine industry, Vickers Oils supply many of the worlds largest shipping companies. We are obviously proud to do so and work hard to ensure that they receive the right products, in the right place, at the right time.
But, we also endeavour to ensure that even our smallest customers receive the same levels of advice and service. One such example occurred in the last few weeks, when we were contacted by a US Fishing company via our website enquiry facility. We did not know the company concerned, but one of their vessels had reported leaking from the stern tube, whilst operating in the Arctic Circle and being aware of the benefits that our HYDROX range of lubricants offer in helping to mitigate such problems, they contacted us for help. They were also working against a very tight deadline to arrange the dispatch of the products to their vessel. Even allowing for the time difference between the USA and the UK, we were able to advise the customer of the correct product to use and arrange the transfer of HYDROX from our stores in the US, to their head office in time for urgent despatch to the vessel, within a few hours of receiving the request.
The customer was very grateful and some five days after the supply, contacted us with thanks for responding to their request for help so quickly, and even added that reports from the vessel Chief Engineer confirmed that the HYDROX was actually performing better than expected, even in the arduous conditions the vessel was operating in.
Many lubricant companies will often claim that they provide the same levels of service to customers, no matter the size of the company. To us at Vickers, it is more than just a claim, it is what we as a company have done for over a hundred and twenty five years, and the example above is a testimony to that commitment to our customers, and why we are the supplier they trust.