Company Philosophy and Aims
Vickers Oils formulate, manufactures and markets specialised lubricants which are used primarily by the marine and textile industries worldwide. We strive to offer technological leadership, excellent customer service and ensure that customers like dealing with us.
It is a fundamental objective to remain as a private independent company since we believe that this is the best way for the Company to play its role. Equally we wish to maintain our main operations in Leeds.
We aim to be the market leader in the supply of environmentally acceptable lubricants (EALs) for the marine industry.
Business Values and Behaviours
Over the years our way of working has evolved, but the fundamental values have endured and will continue for the future. Our values lie at the heart of our Company and shape the way in which we do business.
The values of the Company form the guiding principles and behaviours for the way we operate. Our core behaviours set out how we will work, regardless of the role we hold in the organisation.
The five key values and associated behaviours are shown below:
- Customer Focus
We have long term relationships (often spanning decades) with many customers. These relationships are based on putting customers’ needs first.
Our ability to gain and retain customers is founded not only on the quality of our products but also on the quality of the service (including prompt delivery and full technical support) that we offer.
We are approachable, co-operative and helpful, sharing information willingly, taking care of each other, and breaking down barriers.
- Can do
We take responsibility to make things happen, responding positively and flexibly to requests, and following through on commitments.
We are open to new ideas and to change, listening to others, seeing mistakes as opportunities to learn, and always looking for ways to improve.
We do “what’s right”. We act with integrity; are open, honest, truthful and straightforward; admit errors; and treat everyone fairly and courteously.